AVNA Learning Center
Appointment Scheduler
Full Time • Fully Remote - US
The Appointment Scheduler / Customer Service Representative is responsible for providing outstanding customer service while efficiently scheduling appointments, managing calendars, and ensuring a positive customer experience. This role requires excellent communication, organizational, and multitasking skills, along with the ability to resolve customer concerns professionally and maintain accurate records.
Key Responsibilities:
- Answer incoming phone calls, emails, and messages in a courteous and professional manner.
- Schedule, confirm, reschedule, and cancel appointments for all locations.
- Maintain accurate customer information and appointment records in the scheduling system.
- Provide customers with information about services, policies, and procedures.
- Respond to customer inquiries and resolve complaints promptly and professionally.
- Coordinate schedules with staff to maximize efficiency and minimize scheduling conflicts.
- Perform general administrative tasks such as filing, data entry, and record keeping.
- Collaborate with team members to ensure exceptional customer service and smooth daily operations.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service, appointment scheduling, reception, or administrative support preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency with computers, scheduling software, Microsoft Office, and basic office equipment.
- Ability to multitask in a fast-paced environment.
- Ability to work independently and as part of a team.
This is a remote position.
Compensation: $8.00 - $10.00 per hour
(if you already have a resume on Indeed)